Privacy Policy

Effective Date: July 13, 2026 | Last Updated: July 2026

At 5MinHelp (5MinHelp Services Pvt. Ltd.), we prioritize your privacy and data security. This Privacy Policy explains how we collect, use, process, and protect your personal information when you use our website, customer Android application, and worker partner services.

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1. Information We Collect

• Personal Account Data: Full Name, Phone Number, Email Address, and Permanent Address.
• Identity & KYC Data: For service professionals, we collect Aadhaar Card details, PAN Card, profile photo, and skill certificates.
• Location Data: Hyper-local GPS coordinates used exclusively for nearby 5-minute worker dispatch and live job tracking.
• Transaction & Payment Data: Payment status, UPI transaction IDs, and wallet payout logs. (We do not store credit/debit card numbers).

2. How We Use Your Information

• To match customers with nearby verified service professionals in under 5 minutes.
• To send instant push notifications, SMS alerts, and job dispatch status updates.
• To verify worker credentials and maintain platform safety and trust.
• To process secure payments, wallet withdrawals, and customer refunds.

3. Data Protection & Security

• All data in transit is encrypted using 256-bit SSL/TLS protocol.
• User identity credentials and KYC documents are stored securely on Firebase Storage with restricted admin access.
• We never sell, rent, or trade your personal information to third-party marketers.

4. Contact Us

For any privacy-related queries or data access requests, please contact our Data Protection Officer at:

• Email: support@5minhelp.com
• Phone: +91 1800-HELP-5MIN
• Address: Bongaigaon, Assam, India - 783380