Refund Policy

1. Satisfaction Guarantee

At 5MinHelp, we stand by the quality of our service partners. If you are not satisfied with the work done by our matched professional, please raise a ticket inside the support screen of our app or email support@5minhelp.in within 24 hours of booking completion.

2. Eligibility for Refunds

Refunds are evaluated on a case-by-case basis and are eligible under the following conditions:

• The worker failed to arrive at your location, and you were charged a booking fee.
• The service delivered was physically incomplete or damaged your household appliances.
• An incorrect amount was debited from your digital wallet/card during booking.

3. Non-Refundable Items

The following charges are non-refundable:

• Booking fees for requests cancelled after the worker is on the way (beyond 3 minutes).
• Consumables, parts, or accessories purchased by the worker on your behalf with your consent.

4. Processing Refunds

Once approved by our support team, refunds are processed within 5-7 business days directly to the original payment source (UPI, Credit Card, or 5MinHelp Wallet).